COVID-19 Update: In-person appointments available for fittings. Phone/Video consults for inquiries. Click to book your appointment!

FAQs

If you can't find your answer below, feel free to contact us!

Q: What is the process?

1. Book your consultation at info@ecboutique.ca
2. You will be emailed a few questions to help us prepare for your consultation or book a mini phone consult.
3. Consultation with either one of our Bridal Consultants or the Designer. 
4. Payment.
5. Measurements.
6. Fitting.
7. If your purchase includes alterations, then you will have an additional session with our preferred seamstress that is available at the time(currently located in Pickering/Newmarket. Locations may change.

Q: Do you have a storefront?

Yes, it is located in Whitby, Ontario, Canada. Temporarily located in Scarborough (Mccowan & Steeles).

Q: Do you ship outside of Canada?

Yes. We offer worldwide shipping, but please contact to see if you are eligible.

You are responsible for any additional fees you may incur due to the country you are shipping to (customs, taxes & any other fees).

Q: How do you take measurements if I can not come to the storefront?

If you are selecting a standard size we have a size chart available for your reference. For custom sizing we will provide you with the measurements guide which consists of images. Our stylist or designer will be available to assist you if you need any further assistance. You also, have the option to book a video call with a stylist who will assist you live.

We generally offer alterations included in our bridal/reception collection that may require alterations for the best look. If it is not mentioned in your final updated email or invoice then it is not included, so be sure to request it if you'd like to add it on for an additional fee.

Q: What do I need to know about custom sizing?

Custom size does not necessarily mean it will fit you perfectly. We use the measurements to determine the standard size and then make changes to to the main measurements to get a better sizing. In order to get the best fit, we advise you to add-on the alterations service or we can refer you some tailors. We are not associated with these businesses so please inquire about their policies and prices directly to them. 

Q: What is the turnaround time?

Since our outfits are made-to-order it can take 6-8+ weeks. Depending on the designs they can vary 3-12 months. We encourage you to order early so that there is time to deal with alterations & any other situations that may occur. Book a consult to inquire about your estimated turn around time as some designs can be done sooner. Due to covid-19 we may have a longer time period but please contact us to get an update.

Q: What if I can't find a color from your color charts?

Send us an image of the color you would like and we can attempt to find you the color for an additional $15 fee.

Q: Do you include alterations?

Alterations will be available as an add-on during purchase(local pickups only). If you decide to opt out and realize you need alterations afterwards, we can recommend you to seamstresses that are happy to provide you services. We are not associated with these businesses, so please inquire about their policies and prices directly to them. Your order will state if alterations is included in a written format via email or invoice.

Q: What if I have any concerns after I receive my order? / Pick Up Policy

Item must be picked up within 7 days of when we attempt to notify you that it is ready for pick up, if not then we will not be able to assist you with any concerns regarding the item. If your item was shipped please contact us within the 7 days with supporting images attached, so we can assist you better with answering your questions.

Q: How long does each appointment take?

Bridal Consultation - up to 60 minutes
Other Consultations - up to 40 minutes
Measurements - up to 15 minutes 
Fitting - up to 15 minutes  

Q: Do you offer returns / exchanges?

All sales are final. Payments and deposits are non-refundable.