COVID-19 Update: In-person appointments available for fittings. Phone/Video consults for inquiries. Click to book your appointment!

FAQs

If you can't find your answer below, feel free to contact us!

Q: What is the process?

1. Book your consultation at info@ecboutique.ca
2. You will be emailed a few questions to help us prepare for your consultation or book a mini phone consult.
3. Consultation with either one of our bridal consultants or designer. 
4. Full Payment. Inquire to see if you are eligible for split payments.
5. Measurements. This will be provided by you or done by one of us depending on the circumstance of your order.
6. Fitting.
7. If your purchase includes alterations, then you will have 1 additional session with our preferred seamstress that is available at the time(currently located in Pickering/Newmarket. Locations may change).

Q: Do you have a storefront?

Yes, it is located in Whitby, Ontario, Canada. Temporarily located in Scarborough (Mccowan & Steeles).

Q: Do you ship outside of Canada?

Yes. We offer worldwide shipping, but please contact to see if you are eligible.

You are responsible for any additional fees you may incur due to the country you are shipping to (customs, taxes & any other fees).

Q: How do you take measurements if I can not come to the storefront?

For standard sizes we have a size chart available for your reference. Size selection is ultimately your decision. For custom sizing we will provide you with the measurements guide which consists of images to assist you. Our stylist or designer will be available to assist you if you need any further assistance. You have the option to book a video call with a stylist who will assist you live. Measurements submitted are final so we advise you to review them.

We generally offer alterations included in our bridal/reception collection that may require alterations for the best look. If it is not mentioned in your final updated email or invoice then it is not included, so be sure to request it if you'd like to add it on for an additional fee. This will be with a preferred seamstress, so if you can travel to them, please advise us.

Q: What do I need to know about custom sizing?

Custom size does not necessarily mean it will fit you perfectly. We use the measurements to determine the standard size and then make changes to to the main measurements to get a better sizing. In order to get the best fit, we advise you to add-on the alterations service with our preferred tailors which is a set fee. If you wish to wait till after the order comes in, we will refer you to tailors who we have worked with. We are not associated with any tailor businesses so please inquire about their policies and prices directly to them before proceeding.

Q: What is the turnaround time?

Since our outfits are made-to-order it can take 6-8+ weeks. Depending on the designs they can vary 3-12 months. We encourage you to order early so that there is time to deal with alterations & any other situations that may occur. Book a consult to inquire about your estimated turn around time as some designs can be done sooner. Due to covid-19 we may have a longer time period but please contact us to get an update.

Q: What if I can't find a color from your color charts?

Send us an image of the color you would like and we can attempt to find you the color for an additional $15 fee.

Q: Do you include alterations?

Alterations will be available as an add-on during purchase(local pickups only). If you decide to opt out and realize you need alterations afterwards, we can recommend you to seamstresses that are happy to provide you services. We are not associated with these businesses, so please inquire about their policies and prices directly to them. Your order will state if alterations is included in a written format via email or invoice.

Q: Can I change my design after submitting a custom order?

All designs are final.

Q: What if I have any concerns after I receive my order? / Pick Up Policy

Item must be picked up within 7 days of when we attempt to notify you that it is ready for pick up, if not then we will not be able to assist you with any concerns regarding the item. If your item was shipped please contact us within the 7 days with supporting images attached, so we can assist you better with answering your questions.

Q: Do you guarantee my custom orders will look exactly the same as the images I provided?

No, it is very difficult to remake a dress exactly the same as the image you provided. The more clear images and details provided will help make it as close as possible but there are many other factors like body type, height, dress making logistics that can alter the look of the design or the way it sits on you. We do our best to make it as similar as possible, generally 90-99%. 

Q: What if I do not how my custom order looks?

If you need assistance with the design process we do our best to guide you through it by discussing fabrics, colors, body types, sizing, etc. The final design is ultimately yours so we can't guarantee you that you will like the design you finalized. If you are unsure, we always recommend selecting an option you feel confident in or work with designs we have made before. All sales are final.

Q: How long does each appointment take?

Bridal Consultation - up to 60 minutes
Other Consultations - up to 40 minutes
Measurements - up to 15 minutes 
Fitting - up to 15 minutes  

Q: Do you offer returns / exchanges?

All sales are final. Payments and deposits are non-refundable. No exceptions.