FAQs

If you can't find your answer below, feel free to contact us!

Q: What is the process?

1. Book your consultation at [email protected]
2. You will be emailed a few questions to help us prepare for your consultation.
3. Consultation with either one of our Bridal Consultants or the Designer. 
4. Payment.
5. Measurements.
6. Fitting.
7. If your purchase includes Alterations, then you will have 1-2 alteration sessions with our Partnered Seamstresses. 

Q: Do you have a storefront?

Yes, it is located in Whitby, Ontario, Canada.

Q: Do you ship outside of Canada?

Yes. We offer worldwide shipping, but please contact to see if you are eligible.

Q: How do you take measurements if I can not come to the storefront?

If you are selecting a standard size we have a size chart available for your reference. For custom sizing we will provide you with the measurements guide which consists of images and videos. Our stylist or designer will be available to assist you if you need any further assistance.

Q: What if I can't find a colour from your Colour Charts?

Send us an image of the colour you would like and we can attempt to find you the colour for an additional $15 fee.

Q: Do you include alterations?

Alterations will be available as an add-on during purchase(local pickups only). If you decide to opt out and realize you need alterations afterwards, we can recommend you to our partnered seamstresses that are happy to provide you services for a discounted rate. 

Q: How long does each appointment take?

Bridal Consultation - up to 60 minutes
Other Consultations - up to 40 minutes
Measurements - up to 15 minutes 
Fitting - up to 20 minutes 

Q: Do you offer returns / exchanges?

All sales are final. You may be permitted to exchange at our discretion.

 

Others - Please contact.