SHIPPING POLICY

 

TERMS & CONDITIONS

Duties & taxes

Canada: Sales tax will be charged according to the province of delivery. You will not be charged any duties upon delivery.

International: Your order will be shipped on a Delivery Duties Unpaid basis, and may incur duties, fees, and import taxes upon delivery. We cannot comment on whether or not any customs, taxes or duties will be charged. Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process. For more information, please consult your local customs office.

Shipping rates & time

We are happy to provide FREE shipping within CANADA & US. For international shipping please email us for more information. If your country is not on our list of countries we ship to, please email us and we will gladly to look into this for you. 

All domestic orders will be shipped using Canada Post. Standard Shipping with Canada post is 2 to 7 business days based on location. If you require your order sooner, please use Express Shipping or email us to arrange customized shipping.

All international orders will be delivered between 3 to 7 business days. You will see the time frames at checkout once your shipping address has been entered. Please note these time frames are assuming there are no delays. These time frames do not include processing time. If you require your order sooner, please contact us to arrange a customized shipping.

ALL delivery estimates are estimates only. These do not include processing time. Each item may have a different processing time so feel free to contact us if you need it by a specific date. Please be honest with the event date and your preferred arrival date so we can give you an appropriate response. Preferred arrival dates are not guaranteed.

Shipping policy

If for any order you have given us the wrong address, we are not liable for the contents of the shipment and are not obligated to give you a refund.

ALL ORDERS: We reserve the right to cancel any orders. We are not responsible if orders are lost or not delivered on time due to:

  • incorrect information being provided at the time of purchase. This includes, but is not limited to, phone number, address, email address or any other important information 
  • failure to make required customs, duties or tax payments
  • failure to pick up your package from your carrier location
  • failure to provide required order details such as measurements and design by requested date
  • failure to provide full payment

Shipping an item back due to our request. Please contact us before shipping anything out to us at info@ecboutique.ca for the process. 

Returns & refunds

All sales are final sale. No refunds, no exchanges.

Sizing

Please refer to the size chart and measurement guide for more information on sizing. The ecBoutique team can provide guidance and suggestions regarding sizing, but the final decision is yours. We do not guarantee a perfect fit.

If you have any other questions, please email us at info@ecboutique.ca
Thank you!